Conditions & Returns


When trading on this site, you automatically accept the terms and conditions below.
no24 accepts VisaDankort, Visa, Mastercard, Visa Electron, American Express, PayPal, MobilePay. All prices include VAT.


PRIVACY POLICY does not, under any circumstance, share or sell your personal data with or to any third parties, whatsoever. Your personal information is only used to fulfil your order, nothing else. We fully commit to the GDPR act.
We collect your name, address, telephone number and email address in order to ship your goods. This data may be stored at, the host of They have also prepared for GDPR. Please refer to their privacy policy for further information.


To make a purchase on you need to enter your personal information including name, address and payment information. When payment has been accepted, you will receive an order confirmation to the email address you provided.


All prices are in the DKK (Danish krone) currency.
If you are shopping from a country inside the EU, is obliged to add Danish VAT to the product, by the rules on free movement of goods. This is already included in the price you see in the webshop.
Are you shopping from a country outside the EU, no Danish VAT will be added, but local taxes and customs may be charged according to the rules of your country.


When shopping at, you are protected under the Sale of Goods Act by the National Consumer Agency of Denmark. Which means you are entitled to complain about any defects in the product that has occurred within 24 months after the purchase. As long as these defects are not due to ordinary wear and tear, misuse or lack of maintenance.


TIME OF DELIVERY will pack and ship your package within 2 days.
Estimated delivery time
Denmark 1-4 working days
Scandinavia approx. 2-6 working days
Europe approx. 2-5 working days
You can also pick up your package at our shop at Vesterbro Copenhagen. Please send us an email at if you wish to pick up the package yourself.


If you do not receive your package as expected, please contact us at
+45 6165 1113 or
The order number is necessary for us to investigate the matter.


If you wish to return your order, please send us an email within the 14-day return deadline telling us that you wish to return an item. The 14-day return policy applies from the day you receive the product at your address or the day the parcel arrives at the parcel shop. Of course, the delivery time does not count. The amount will be credited to the credit card connected to the purchase – on all unused returned goods. Returned goods should be returned in the same condition and quantity as when you received it. When you receive your order you will also receive a delivery note confirming what is in the package.
The returned goods must be packed in the same way as when the goods were received including the confirmation note, so that there is as little risk as possible that they will be damaged in the freight. Money is not refunded for returnable packaging, nor is money refunded for shipping cost.
When we receive your package and the goods are approved, we will credit the amount to your credit card or resend a similar item if requested. If your order is damaged upon delivery, please contact us at as soon as you notice.
Your return parcel, included the original invoice shall be sent or returned to our shop at the following address
no24 // Haderslevgade 24, st tv // DK-1671 Copenhagen
Haderslevgade 24, st. th
DK-1671 København V
+45 6161 1113
CVR [VAT NUMBER] 40367195